Returns
To be eligible for a return, your item must be in the same condition as received. Unworn, unwashed, unused, with tags attached, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return if it is faulty, or an exchange if you have changed your mind.
Please note: Sale items and gift cards are non-refundable and cannot be returned.
To start a return, please contact us at admin@tuffstreeters.com.au.
Please let us know your order number, reason for return and any photos if required.
You may be eligible for a return or exchange if:
- You received the wrong item or size
- The fit isn’t right (size exchange)
- There is a manufacturing fault or defect
- The item doesn’t match the product description or image
- Your item arrived damaged in transit
If your return is approved, we will provide you with detailed instructions on how and where to send your package.
Items returned without first requesting a return will not be accepted.
For any questions regarding returns, please reach us at admin@tuffstreeters.com.au.
Return Costs
Return shipping costs are the responsibility of the customer and are not covered by Tuff Streeters Pty Ltd.
Damages and Issues
We kindly ask that you inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please take photos and contact us immediately. We’ll assess the issue promptly and work to resolve it as quickly as possible.
Exchanges
The quickest way to get the item you want is to return the original item. Once your return is accepted, you can place a new, separate order for the replacement item.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed back to your original payment method within 7–14 business days.
Please note:
- It can take additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at admin@tuffstreeters.com.au.
Thank you for your patience, support, and your order.
– Tuff Streeters Pty Ltd Management
