Policies

Effective Date: 05/05/2021
Tuff Streeters Pty Ltd (“Tuff Streeters”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Consumer Law.

1. Why We Collect Your Information

We collect personal information for purposes including:

  • Providing access to our website, products, and services
  • Managing your membership and purchases
  • Facilitating payment through secure platforms
  • Running trade promotions and events
  • Communicating marketing materials and updates
  • Processing entries into competitions and promotions
  • Meeting legal and regulatory requirements

We will only use your personal information for:

  • The primary purpose for which it was collected;
  • Related secondary purposes you would reasonably expect;
  • With your consent; or
  • Where required or authorised by law.

2. What We Collect

The types of personal information we may collect include:

  • Full name
  • Date of birth
  • Email address
  • Postal and billing address
  • Phone number
  • Payment and transaction details
  • Any other information provided in connection with your membership, purchase, or promotion entry

3. How We Collect Information

We collect personal information through:

  • Website sign-ups and membership subscriptions
  • Trade promotion and giveaway entries
  • Product and merchandise purchases
  • Newsletter subscriptions
  • Customer support or general enquiries

4. How We Use Your Information

We use your information to:

  • Process transactions and manage memberships
  • Communicate with you about services, promotions, and important updates
  • Improve user experience across our platforms
  • Fulfil legal obligations and regulatory reporting

5. Disclosure of Personal Information

We may disclose your information to third parties:

  • Service providers assisting in payments, marketing, data storage, and IT support
  • Regulatory authorities as required by law
  • In the event of a business restructure, sale, or transfer
  • With your consent or as otherwise legally permitted

6. Data Security

We take reasonable and industry-standard steps to safeguard your personal information from loss, misuse, or unauthorised access. This includes:

  • Secure server environments
  • Encrypted communications
  • Firewalls and password protection

7. Access & Correction

You may request access to or correction of your personal information at any time. Please email us at:
  admin@tuffstreeters.com.au

8. Marketing Communications

By signing up for our services, you consent to receive marketing communications. You can opt out at any time by:

  • Clicking the “unsubscribe” link in our emails; or
  • Contacting us directly at the email above

9. Cookies & Tracking

Our website may use cookies and tracking technologies to enhance your experience and analyse usage. You can control cookie settings via your browser.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.

11. Refund Policy

Membership Subscriptions

Membership fees are generally non-refundable. However, if you believe you’ve been incorrectly charged or have exceptional circumstances, you may request a refund. All requests will be reviewed in accordance with Australian Consumer Law.

Trade Promotion Lottery Entries

Due to the nature of trade promotions, entry fees are non-refundable once a transaction is completed. Entries purchased after a campaign has ended may be carried over to the next available promotion.

Refund Processing

If a refund is approved, it will be returned to the original payment method within 7–14 business days, depending on your bank or provider.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website, and the effective date will reflect any updates. Continued use of our services confirms your acceptance of any changes.

13. Contact Us

For privacy-related questions, feedback, or requests:
  admin@tuffstreeters.com.au

These Terms and Conditions (T&C) govern the relationship between Tuff Streeters and you, including the use of its website. We may vary the T&C from time to time, without notice to you. Those changes will be released via the website and will be binding upon all users at the time of publication. Continued dealings with Tuff Streeters shall constitute deemed acceptance of the T&C, as amended from time to time.

The T&C create a legally binding agreement between Tuff Streeters and the user/purchaser. In all applicable circumstances, you irrevocably waive any rights you may have to appeal, review, or otherwise oppose any determinations or actions of Tuff Streeters in relation to the website or other related matters.

User/Customer Note

Please refer to the links below for more information:

  • Website FAQs
  • Trade Promotion FAQs
  • Privacy Policy
  • Partnership Program Policy
  • Trade Promotion Terms and Conditions
  • Merchandise Refund and Returns Policy

WEBSITE CONDITIONS

By using the website, you irrevocably agree to:

  1. Comply with the T&C and any policies published by Tuff Streeters from time to time.

Intellectual Property Rights

  1. Not to copy, use, communicate to the public, or transmit the content of this website without prior written consent from Tuff Streeters, including logos and images, unless such use is a fair dealing under the Copyright Act 1968.
  2. The text, data, and metadata of the website are owned by Tuff Streeters. You agree not to copy, download for use, reverse engineer, or otherwise attempt to capture the design, data, metadata, operation, system, or processes used on the Tuff Streeters website.
  3. To contact Tuff Streeters if you would like permission to reproduce any of the website content. When any website content is reproduced or reposted, it must be attributed to Tuff Streeters.

Use of Website

  1. Not to do anything that may disrupt the use of its website or any other third-party software, devices, services, or other things necessary to the operation of the Tuff Streeters website.

Code of Conduct

  1. To engage with Tuff Streeters and any other parties using or viewing the website in a polite and respectful manner. If you choose to use offensive, discriminatory, illegal, homophobic, racist, hate speech, or otherwise unacceptable language, actions, or other communications, Tuff Streeters may, at its discretion, serve you with a warning notice and/or deactivate, delete, or suspend your membership and access to the website for any period or indefinitely. Tuff Streeters reserves the right to report any illegal or unlawful activity concerning the website to the appropriate authorities.
  2. To ensure that any information provided by you to Tuff Streeters is accurate, truthful, not misleading, not deceptive, or otherwise incorrect.
  3. Not to do anything or hold yourself out to be related in some way to Tuff Streeters without its consent.

Contact

  1. Tuff Streeters may contact you by any contact details you provide, including email, SMS, and telephone, at its discretion, for any reason, including, but not limited to, marketing of its goods and services, the website, or affiliate/advertiser content.

Advertising

  1. To advertisement content being published on the website and such content being broadcast to you, without further consent required, during your use of the website. Any advertisement content will consist of third-party links to external sources. Tuff Streeters does not warrant the content of advertising content, whether available on the website or otherwise. You should satisfy yourself as to the veracity of any third-party websites and any offers they may make; Tuff Streeters shall bear no liability in relation to such matters.

Marketing

  1. To consent to Tuff Streeters using your personal information for its own purposes, including marketing of the website.
  2. To the use of cookies to track your usage of the website.

Lawful Use

  1. You shall conform with all relevant laws in respect of your use of the website.

Disclaimer

  1. Tuff Streeters does not guarantee that:

○   The website will be secure or available at any particular time or location.

○   Any defects or errors in the website will be corrected.

○   The website will be free of viruses or other harmful materials.

  1. You acknowledge that you use the Tuff Streeters website solely at your own risk.

 

Termination of Website

  1. Tuff Streeters may delete specific content or cease operation of the website at any time without prior notice and without a reason.
  2. Tuff Streeters is not liable for any loss, damage, or other consequences suffered by you as a result of Tuff Streeters ceasing operation of the website.

Membership Credentials

  1. You agree that should you share your membership or login details with any other person, that person is subject to these T&C. We are not responsible for any loss, damage, or other consequences, whether financial or otherwise, from the unlawful use of the website by a party you have provided with access to your account.
  2. You agree to secure your password. We are not responsible for any loss, damage, or other consequences, whether financial or otherwise from the authorized or unauthorized use of your account by any other party, regardless of whether access to your account has been facilitated as a result of failing to secure your password to the website or any other third-party website.
  3. You agree that you shall keep your membership and contact details up to date at all times through the Tuff Streeters website.

SALE OF GOODS AND SERVICES

Binding Contract

  1. Submitting an order for goods or services through the Tuff Streeters website creates a legally binding contract between the purchaser and Tuff Streeters, on the terms of these T&C.
  2. Payment must be made in full at the time of placing an order through the Tuff Streeters website. Orders are not complete until payment is made.
  3. Once goods ordered through the Tuff Streeters website are paid for, an order for goods or services may not be cancelled by the purchaser.
  4. Prices shown on the Tuff Streeters website are current as at the time an order is placed and paid, however, Tuff Streeters may change prices from time to time without notice.
  5. To the best of Tuff Streeters’ ability, the goods and services offered on the Tuff Streeters website are available for purchase. In the event that a good or service is determined not to be available after a purchase is made, Tuff Streeters shall promptly advise the purchaser and issue a refund.
  6. Tuff Streeters reserves the right to decline an order made through the Tuff Streeters website at its discretion for any reason.
  7. Prices stated on the Tuff Streeters website are GST inclusive.

Postage

  1. The purchaser is responsible for providing the correct postal address at the time of placing the order on the Tuff Streeters website. Tuff Streeters ships goods strictly in accordance with the details provided at the time of the purchaser submitting an order.
  2. The costs of postage and handling are in addition to the published prices of goods and services. Postage will be calculated at the time of checkout and placing of the order.

 

 

Risk

  1. Tuff Streeters has the right to arrange for delivery of goods and services in one or more shipments.
  2. Risk of goods passes to the purchaser upon Tuff Streeters placing the goods with the relevant postal/shipping provider.
  3. Loss/damage of goods during transit is at the risk of the purchaser and Tuff Streeters is not obligated to provide replacement goods in the event of loss or damage by the relevant postal/shipping provider.

Payment Providers

  1. Payments for goods and services through the website must be made using the payment providers specified by Tuff Streeters.
  2. All payments made through the Tuff Streeters website are subject to the terms and conditions of the payment providers.
  3. The Supplier shall not be liable for any loss or damage suffered by the Customer in respect of the Customer’s use of payment providers.

 

TUFF STREETERS PTY LTD EVENTS

  1. Tickets to events are subject to events proceeding as scheduled, without delay, interruption or changes.
  2. In the event that an event cannot proceed as scheduled and planned, Tuff Streeters reserves the right to either, at its absolute discretion:

○   Cancel the event and issue a full refund to the purchaser.

○   Reschedule the event on similar terms/conditions and endorse the purchaser’s ticket for use at the rescheduled event.

○   Issue the purchaser with a credit for the ticket.

  1. Tuff Streeters accepts no liability for damage, injury, loss, harm, or other detriment to attendees at Tuff Streeters events. The purchaser of tickets and attendees attend Tuff Streeters events at their own risk and by attending such events agree to assume this risk.
  2. The purchaser (and its heirs, executors, and representatives) of tickets for Tuff Streeters events agrees to fully indemnify Tuff Streeters against any claim, loss, award, or other financial detriment suffered by Tuff Streeters as a result of Tuff Streeters being held liable for damage, injury, loss, or harm to the purchaser or to an attendee who the purchaser provided a ticket to a Tuff Streeters event or purchased a ticket on behalf of arising from a Tuff Streeters event.

Compliance with Laws and Directions

  1. Adherence to Directions:

     

○   You must comply with all reasonable instructions and directions issued by the Promoter, its employees, venue management, Event Staff (including contractors, security personnel, bar staff, and traffic management staff), and signage at the Venue.

  1. Legal Compliance:

     

○   You must abide by all applicable laws, regulations, and Event Terms at all times while attending the Event.

  1. Event Staff Authority:

     

○   The Promoter reserves the right, at its sole discretion, to delegate Event-related responsibilities or functions to Event Staff, who may act on the Promoter’s behalf.

  1. Emergency Procedures:

     

○   In the case of an emergency or serious incident, you are required to comply with all instructions issued by the Promoter, security personnel, or emergency services.

Event Tickets

  1. Admission Requirements:

     

○   Entry to the Venue will be granted upon presentation of one of the following valid tickets issued by the Promoter or an authorised third-party representative (Event Tickets):

■   A bar-coded ticket.

■   A bar-coded print-at-home PDF ticket.

■   A bar-coded electronic ticket displayed on a mobile device.

  1. Lost or Damaged Tickets:

     

○   Event Tickets that are lost, stolen, destroyed, or damaged will not be refunded or replaced, except as required by law or where explicitly stated in the Event Terms. Tickets that are tampered with, defaced, or otherwise damaged will be invalidated and will not be replaced.

  1. Responsibility for Tickets:

     

○   You are responsible for verifying all Event information and ensuring the correct ticket has been purchased for the Event.

○   Any person found without a valid Event Ticket may be evicted from the Venue by the Promoter or Event Staff.

  1. Ticket Merchant Terms:

     

○   In addition to these Terms and Conditions, you must comply with any terms and conditions set by the ticketing outlet (Ticket Merchant) where the Event Ticket was purchased.

○   Any inquiries or issues regarding ticket processing fees or Ticket Merchant platforms must be directed to the Ticket Merchant. The Promoter is not responsible for processing issues or errors occurring on third-party platforms.

Ticket Restrictions

  1. Prohibited Resale and Misuse:

     

○   Event Tickets may not be resold, offered for resale at a premium (including online auction sites), or used for advertising, promotional, or other commercial purposes without the prior written consent of the Promoter.

  1. Invalidation of Tickets:

     

○   Any Event Ticket sold or used in breach of this condition may be cancelled without refund, and the holder may be denied entry or evicted from the Event.

○   The Promoter reserves the right to enforce purchase limits and cancel tickets exceeding such limits.

 

 

Refusal of Entry or Eviction

The Promoter reserves the right to deny entry or evict any person from the Venue who:

  1. Fails to comply with the Event Terms.
  2. Cannot provide valid and current proof of age when requested.
  3. Engages in illegal, unsafe, disorderly, or antisocial behavior, including intoxication or being under the influence of drugs.
  4. Participates in crowd surfing, moshing, or stage diving.
  5. Enters restricted or unauthorized areas of the Venue.
  6. Damages property or goods at the Venue.
  7. Acts in a violent, threatening, abusive, aggressive, sexist, racist, or discriminatory manner.

Searches on Entry

  1. Conditions of Entry:

     

○   Entry to the Venue is conditional upon consent to a search of your person and/or possessions.

○   Searches may include, but are not limited to, bag inspections, vehicle searches, pat-downs, metal detector tests, and drug detection tests.

  1. Non-Compliance:

     

○   Refusal to consent to a search may result in denied entry or eviction from the Venue.

Alcohol

  1. Licensed Venue:

     

○   The Event is fully licensed, and no alcohol may be brought into the Venue.

○   Only alcohol purchased from bars at the Event may be consumed within the Venue.

  1. Age Restrictions:

     

○   You must be aged 18 years or older to purchase and/or consume alcohol at the Venue.

○   Photographic identification is required to verify age when purchasing alcohol.

  1. Supplying Alcohol to Minors:

     

○   Supplying or purchasing alcohol for individuals under the age of 18 is strictly prohibited.

○   Anyone found breaching this rule will be evicted from the Venue, and the Promoter may report the incident to the police.

Food and Non-Alcoholic Drinks

  1. Prohibited Items:

     

○   Food and non-alcoholic drinks are not permitted to be brought into the Venue.

  1. Exceptions:

     

○   Empty plastic bottles (no glass) are allowed for filling with water at designated water stations within the Event Site.

No Smoking

  1. Designated Non-Smoking Areas:

     

○   Smoking is prohibited in designated non-smoking areas of the Event Site.

  1. Restrictions:

     

○   Smoking is not allowed indoors, in undercover areas, or within 4 meters of any dining or food service area.

○   Smoking includes the use of cigarettes, electronic cigarettes, and vaporisers.

Drugs and Illegal Substances

  1. Prohibition:

     

○   The possession, supply, or consumption of illicit drugs or illegal substances is strictly prohibited.

  1. Consequences:

     

○   Anyone found in violation of this rule will be evicted from the Event Site, and the Promoter may report the matter to the police.

Prohibited Items

  1. Confiscation Policy:

     

○   The Promoter and Event Staff may confiscate prohibited items or any items deemed unsafe, antisocial, or offensive. Confiscated items will not be returned, replaced, or reimbursed.

  1. Health-Related Exceptions:

     

○   Medical or mobility equipment necessary for your health, which might otherwise be considered prohibited, should be disclosed to the Promoter or Event Staff prior to entry.

  1. List of Prohibited Items:

     

○   The following items are prohibited and must not be brought into the Venue:

■   Glass items (e.g., bottles, jars).

■   Alcohol.

■   Air horns.

■   Illegal or illicit substances.

■   Weapons of any kind, including tasers and pepper spray.

■   Nitrous oxide bulbs and canisters.

■   Projectiles or items capable of being used as such.

■   Sporting bats (e.g., baseball or cricket bats).

■   Trading signs.

■   Animals (except certified service animals such as guide dogs).

■   Flares, fireworks, sparklers, or fire twirling equipment.

■   Musical instruments.

■   Drones.

■   BBQs, gas bottles, or butane canisters.

■   Fires or open flames.

■   Explosives or flammable items.

■   Large sound systems.

■   Portable laser pens or equipment.

Refund and Cancellation Policy

  1. Event Modifications:

     

○   The Promoter reserves the right to alter the Event line-up, program, date, time, Venue, amenities, or attractions without prior notice.

○   Tickets are purchased for entry to the Event, not for any specific performance or weather condition.

  1. Refunds:

     

○   Except as required by law, Event Tickets are non-refundable and non-transferable.

○   Refunds will not be issued for unused tickets, incorrect ticket purchases, or failure to comply with the Event Terms.

  1. Event Cancellation:

     

○   If the Event is cancelled due to a Force Majeure Event (e.g., extreme weather, governmental decisions, or other circumstances beyond the Promoter’s control), a refund (less up to a 5% administration fee) will be provided.

Release and Indemnity

  1. Release:

     

○   To the fullest extent permitted by law, you release the Promoter, Event Staff, Venue owners, and related parties (Released Parties) from any liability for loss, injury, damage, or consequential loss incurred at the Event, including negligence.

  1. Indemnity:

     

○   You agree to indemnify the Released Parties against any loss or damage resulting from your reckless, negligent, or willful actions or breach of the Event Terms.

  1. Promoter’s Liability:

     

○   The Promoter’s liability is limited to the minimum permitted by law.

○   If any exclusion or limitation is deemed void or unenforceable, the Promoter’s liability is limited to the retail value of the Event Ticket.

Voluntary Assumption of Risk

By attending the Event, you acknowledge and accept the inherent risks, including property damage, injury, and economic loss, and agree to assume all associated risks, including those arising from negligence.

Privacy and Data

Your personal information will be collected and managed in accordance with the Promoter’s Privacy Policy.

General Terms

  1. Novation or Assignment:

     

○   The Promoter may transfer its rights or obligations under these Terms without prior notice.

  1. Severability:

     

○   If any provision of these Terms is deemed invalid or unenforceable by any Court, such determination and consequential severance (if any) shall not invalidate the rest of these Terms, which shall remain in full force and effect as if such terms and provisions had not been made a part of it.

  1. Governing Law:

     

○   These Terms are governed by the laws of Australia, and all parties submit to the jurisdiction of Australian courts.

  1. Variation of Terms:

     

○   The Promoter may update these Terms at any time, effective upon publication or notification.

Additional Rule

If you are found damaging show cars or engaging in reckless behavior, you may be removed from the Event without a refund.

For further information, please contact the head office at admin@tuffstreeters.com.au.

TRADE PROMOTIONS

  1. Trade Promotions are subject to these T&C, Tuff Streeters Trade Promotion Prize Draws Conditions, and any applicable laws.
  2. There are no refunds or replacements applicable to goods/merchandise purchased in conjunction with the entry to Tuff Streeters Trade Promotions.
  3. Failure to win a Tuff Streeters Trade Promotion does not constitute a failure by Tuff Streeters to supply goods/services/merchandise under contract law or Australian Consumer Law.
  4. The Purchaser agrees that it shall not seek to reverse a payment transaction, or claim compensation, or cause detriment to Tuff Streeters, or otherwise approach a payment provider (such as Paypal) for refund of payment for goods/merchandise/services related to a Tuff Streeters Trade Promotion alleging that Tuff Streeters failed to supply goods/merchandise/services solely due to the Purchaser not being successful in the Trade Promotion.
  5. The Purchaser agrees to indemnify Tuff Streeters in respect of any costs, loss, or damage caused to Tuff Streeters as a result of the Purchaser failing to comply with Clauses 40-43, including indirect costs, loss, or damage.

Consumer Guarantees and Refunds

  1. Refunds Generally:

     

○   If a good is not of acceptable quality, not fit for purpose, or does not match the representations on the Tuff Streeters website, please contact Tuff Streeters to discuss your options.

  1. Tuff Streeters does not offer refunds for change of mind.

     

  2. Refunds:

     

○   When refunding, the refund will be sent to the same card or account that the funds were received from.

Australian Consumer Law

  1. Many of Tuff Streeters goods and services come with a guarantee or warranty from the manufacturer or supplier. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law.
  2. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  3. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found atwww.consumerlaw.gov.au.
  4. Where Tuff Streeters is not permitted to exclude, restrict, or modify its liability for a breach of a condition or warranty that is implied by any statute or applicable laws but is permitted to limit its liability for the breach of such condition or warranty, Tuff Streeters liability is limited to any one of the following as determined by Tuff Streeters in its absolute discretion:
  5. In the case of goods supplied, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacement of the goods or of acquiring equivalent goods, or for the payment of the cost of having the goods repaired.
  6. In the case of services provided, the supply of the services again, or the payment of the cost of having the services supplied again.
  7. The purchaser acknowledges that all goods are sold subject to the manufacturer’s trading terms and conditions and any warranty of the manufacturer.
  8. Subject always to Clauses 50-54, all conditions, warranties, and guarantees other than those expressly provided for in these T&C are excluded to the fullest extent permitted by law and Tuff Streeters will not be liable to the purchaser for any loss caused (in whole or in part) by or arising out of any use of the goods or any defect in the goods or any failure, malfunction, breakdown, or deterioration of the goods.

Damages

  1. To the fullest extent permitted by law, Tuff Streeters shall not be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the website, these T&C and the relationship between you and Tuff Streeters. In no event shall Tuff Streeters aggregate liability for any damages exceeding the greater of $10.00 or the amount you paid Tuff Streeters in the past 12 months.
  2. In any event, Tuff Streeters shall not be responsible for, or liable for, loss of opportunity or any losses associated with the loss of opportunity to participate in a trade promotion, competition, or other game of skill/chance.

Jurisdiction

  1. These T&C are subject to the laws of the State of Victoria, Australia and each party submits to the authority of such Courts.
  2. If a provision of these T&C is held invalid or unenforceable by any Court, such determination and consequential severance (if any) shall not invalidate the rest of these T&C, which shall remain in full force and effect as if such terms and provisions had not been made a part of it.

 

 

 

MEMBERSHIPS, SUBSCRIPTIONS AND GUEST PASSES

 

Your use of the Tuff Streeters website, services, or the purchase of a membership constitutes your agreement to these Terms and Conditions, including any modifications made by Tuff Streeters Pty Ltd from time to time. If you do not agree to these Terms and Conditions, you must not use the site or services. Tuff Streeters Pty Ltd reserves the right to amend these Terms and Conditions at any time by posting updated versions on the website. Continued use of the site or service after changes are posted signifies your acceptance of those changes. Tuff Streeters Pty Ltd also reserves the right to change, restrict, or discontinue access to any part of the site or service without notice.

Privacy Policy

By purchasing a membership, entering a giveaway, or using the platform, you acknowledge and agree to the Tuff Streeters Privacy Policy in addition to these Terms and Conditions. Tuff Streeters Pty Ltd may revise its Privacy Policy at any time. If you disagree with any portion of the Privacy Policy at any time, you must immediately stop using the site and/or services.

The Services

Tuff Streeters Pty Ltd is a subscription-based digital automotive hub and rewards platform. Members gain access to:

  • Exclusive articles, blogs, vlogs, videos, and behind-the-scenes content
  • Discounts with leading automotive brands across Australia
  • A personal member dashboard to manage payments, update details, and access member offers

Tuff Streeters reserves the right to modify, suspend, or discontinue any part of the service at any time without notice. Access to new services and platform changes remain subject to these Terms and Conditions.

Support

Tuff Streeters Pty Ltd supports all registered Australian Business Partners within the Tuff Streeters Network.

Refunds, Returns, and Exchanges

By purchasing a membership or one-time Guest Pass, you acknowledge that:

  • Memberships and Guest Passes purchased during a promotional period or giveaway are non-refundable.
  • All goods and services come with guarantees under Australian Consumer Law.

You are entitled to:

  • Cancel your service contract for major failures and receive a refund for any unused portion.
  • Choose a refund or replacement for goods with major failures.

For minor issues, you have the right to have the failure rectified in a reasonable time. Refunds or corrections cannot be given for:

  • Change of mind
  • Failure to follow instructions
  • Misunderstanding terms or services

Eligibility

To register an account or use the services, you must be 18 years of age or older.

Registration and Account Responsibilities

When creating an account, you must:

  • Provide true, accurate, and current information
  • Keep your account information updated
  • Maintain confidentiality of your password

Prohibited actions include:

  • Impersonating another person
  • Using inappropriate usernames
  • Allowing others to access your account

You are responsible for all activities that occur under your account, even if not authorized by you.

Security Breaches

If you suspect any unauthorized use of your account, notify Tuff Streeters immediately at admin@tuffstreeters.com.au.

Eligibility for Giveaways

Tuff Streeters employees, directors, managers, their immediate family members, and household members are not eligible to win giveaways.

Termination of Account

You acknowledge that you do not own your account and that Tuff Streeters Pty Ltd may:

  • Terminate your account at any time, with or without notice
  • Delete your user content and registration information
  • Stop offering the service without liability

Account Cancellation

To cancel your account:

  1. Log in to the Tuff Streeters member portal.
  2. Navigate to the Membership section.
  3. Follow the prompts to complete the cancellation process.

Important Notes

  • All loyalty memberships are non-refundable. If a payment has recently been processed, it is not eligible for a refund. You can cancel at the conclusion of your current billing period.

One-Off (Guest Pass) Membership Packages & Loyalty Memberships

Customers have the option to choose between:

  • A One-Off Package (Guest Pass)
  • A Monthly Loyalty Membership

Both options grant access to the Tuff Streeters Pty Ltd platform. All relevant information regarding these packages can be found by logging onto your account for both Guests and Memberships.

Termination of Loyalty Membership

You may cancel your Loyalty Membership at any time by:

  1. Logging into your Tuff Streeters Pty Ltd web portal
  2. Navigating to the Membership section
  3. Clicking the Cancel button and following the prompts until completion

Once your cancellation is processed, you will receive an email confirmation. Your subscription will be terminated, and you will be removed from all future billing cycles.

Please Note:

  • Upon cancellation, all bonus accumulated entries into future promotional giveaways will be forfeited.
  • No refunds are provided for Loyalty Memberships.
  • If a payment has already been processed, cancellation will take effect at the end of the current billing period.
  • There are no exit or hidden fees.

Removal from Mailing Lists

Terminating your membership does not automatically unsubscribe you from mailing or text message lists (managed by third parties). To unsubscribe, use the opt-out links provided in those communications.

Payment Failures and Subscription Termination

If your payment fails:

  • The system will attempt to charge your account every 5 days, for up to 4 attempts (over a 20-day period).
  • If all 4 attempts fail, your subscription will be automatically cancelled, and your loyalty streak (including accumulated entries) will be lost.

Important Notes:

  • If your subscription is cancelled, it cannot be reactivated through Stripe.
  • To continue, you must create a new subscription.
  • If you restart your subscription within 30 days of cancellation, your last active entry history will sync.
  • If more than 30 days have passed or multiple cancellations have occurred, previous entry history will not be reinstated.

Please note: The 4 attempts include any manual payment attempts made by the user.

Membership Promotions

If you are an active subscriber with a Loyalty Membership:

  • You will automatically be entered into all Tuff Streeters Trade Promotions, as well as exclusive Members-Only Loyalty Draws.
  • Major Trade Promotions (open to both Guest Pass holders and Members) are typically run week-to-week.
  • Members-Only Loyalty Draws are held at various times, managed by Tuff Streeters Pty Ltd.

You will be notified of upcoming Members-Only draws via email or by logging into your Membership Portal to view upcoming dates and times.

Acceptance

By joining the Program, the Affiliate acknowledges and agrees to be bound by the terms and conditions set forth in this Agreement.

  1. Background

(a) The business of Tuff Streeters Pty Ltd (“TSPTYLTD”) is conducted by way of events and a membership offering. The service includes an online platform offering members exclusive access to unique resources and partner offers. These resources and offers are made available through our digital and physical channels, including but not limited to our Website, events, the TS Platform, Social Media, Email, and Virtual, Lifelong, or Event Only partners directly (“Partners”).

(b)These terms and conditions (“Partner Terms”) govern the partner agreement with TSPTYLTD and your ability to use TSPTYLTD branding, access TSPTYLTD resources and manage TSPTYLTD Intellectual Property. Once accepted by you (at the earlier of when you sign TSPTYLTD relevant registration form, paper-based agreement, or by accepting the Partner Terms online on the Website)

(“Start Date”), these Partner Terms, together with the Privacy Policy, all other policies and documents referred to in these Partner Terms and any registration form, Partner Cover Agreement or other written agreement, constitute a formal agreement between you and TSPTYLTD (“Partner Agreement“).

(c) When reference is made to “we” or “us” or “our” in these Partner Terms, it means TSPTYLTD. When reference is made to “you” or “your” these Partner Terms, it means the Partner.

(d) Capitalised terms used in these Partner Terms are defined at the end of the document. 2. Relationship of the parties

2.1 Role of TSPTYLTD

Subject to the parameters agreed to in your “Partner Agreement” TSPTYLTD agrees to:

(a) offer digital or physical brand exposure through channels including but not limited to our website, email database, social media, paid advertising, events or merchandise;

(b) work in cooperation with you to provide brand exposure in line with your brand requirements and offerings;

(c) make the Partner Offer available for members to use in accordance with standard terms and policies; and

(d) provide you with copies of all relevant documentation and policies with which you will be required to comply under this Partner Agreement.

2.2 Your role

(a) You agree to:

(i) integrate our agreed upon unique member offer into your system(s) such that it is made available by default to our Members accessing such offers;

(ii) perform the Services diligently and to a professional standard and be open and honest about your relationship with TSPTYLTD;

(iii) use your best endeavours to generate Referrals;

(iv) not misrepresent or embellish the relationship between you and TSPTYLTD or imply any relationship or affiliation between you and TSPTYLTD or any other person or entity except as expressly permitted by this Partner Agreement;

(v) not represent yourself as an agent or employee of TSPTYLTD or represent that you have the authority to bind TSPTYLTD to a contract;

(vi) comply with all applicable copyright and other laws that pertain to your website as TSPTYLTD will not be responsible if you use another person’s copyrighted material in violation of the Law;

(vii) not place advertisements (whether directly or indirectly) on behalf of third-party advertiser(s) (whether as an agent or otherwise) in respect of the services TSPTYLTD offers beyond the Partner Agreement;

(viii) be responsible for the delivery of the Services;

(ix) act in an honest, ethical, and responsible manner when performing the Services;

(x) not infer that you will be undertaking any services, giveaways, membership sales, ticket sales, events or any other TSPTYLTD offerings for or on behalf of TSPTYLTD (TSPTYLTD, in its sole discretion, will make the determination whether this has occurred);

(xi) not make any guarantees, commitments or assurances regarding the success of a Partner Employee, Partner Customer, TSPTYLTD Member or any other member of public regarding receiving any benefit or specific outcomes as a result of TSPTYLTD products, events, actions or services;

(xii) comply with TSPTYLTD policies given to you;

(xiii) not register or purchase domain names that include TSPTYLTD company’s names or trade marks, or any misspellings or variations of them, including to run promotions as a partner of TSPTYLTD;

(xiv) not include TSPTYLTD company name or trade marks, variations of them, or the look and feel of TSPTYLTD social media pages on any social media pages where you run promotions as a partner of TSPTYLTD;

(xv) not promote any content or offers on a website that contains any form of misleading, defamatory, obscene, illegal, bigoted, pornographic or any other content deemed offensive by TSPTYLTD, in its sole discretion;

(xvi) not use marketing practices that are designed to attract fake customers being customers who are not legitimate customers or real entities (TSPTYLTD, in its sole discretion, will make the determination whether someone is a fake customer);

(xvii) ensure that any of your Affiliates and subcontractors, to the extent they are involved in the Services, follow the terms of this Partner Agreement;

2.3 Relationship of the parties

Except to the extent expressly provided in this Partner Agreement, nothing in this Partner Agreement creates a relationship of employment, trust, agency, or partnership between the parties. TSPTYLTD is entitled to promote or publicise our agreement with You where it deems appropriate.

2.4 Non-disparagement

The parties must:

(a) not make or procure the making of any remark, statement, or announcement (whether publicly or otherwise) that disparages the other party or any of its Affiliates or personnel in relation to any matter connected with this Partner Agreement; and

(b) use reasonable endeavours to present a positive image and protect the reputation of the other party.

  1. Performance

3.1 General performance obligations

Each party must carry out its role and obligations set out in this Partner Agreement: (a) to a professional standard;

(b) in a timely fashion, including to achieve any timing requirements for delivery of the Services and the provision of the Services;

(c) using personnel with appropriate expertise, qualifications and experience; (d) in accordance with all Applicable Laws; and

(e) in accordance with applicable TSPTYLTD Policies to the extent that such TSPTYLTD Policies are reasonable and do not breach any Applicable Law.

3.2 Compliance with directions

You must carry out your role and obligations in relation to the Services in accordance with all reasonable directions and instructions of TSPTYLTD, including directions and instructions for the purpose of ensuring that the Services are delivered in accordance with all Applicable Laws and TSPTYLTD Policies, and that the delivery of the Services does not cause TSPTYLTD to breach any Applicable Laws or TSPTYLTD Policies.

  1. Data and Privacy

4.1 Data

(a) The only information you may receive from us about TSPTYLTD Members or Event Attendees is what is provided to you through the Services (“User Related Data”).

(b) In the event that you are providing TSPTYLTD with any personal information, you agree to execute and comply with the applicable data processing agreement provided to you.

4.2 Privacy

(a) Each party must, at all times, comply with the Privacy Laws and the Privacy Policy.

(b) If TSPTYLTD provides you with any Personal Information or you become aware of any Personal Information collected or held by you as a result of the parties’ activities under this Partner Agreement including, but not limited to, any Personal Information subsisting in the Member Related Data and Referral details, you must:

(i) not use, disclose, store, transfer, or handle the Personal Information except in accordance with Privacy Laws and the Privacy Policy;

(ii) take all steps to ensure that the Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure;

(iii) use or disclose the Personal Information only for a purpose connected with this Partner Agreement or as permitted by the Privacy Laws and the Privacy Policy; execute and comply with the applicable data processing agreement provided to you; and

(c) cooperate with any reasonable request or direction from TSPTYLTD that relates to: (i) data subject requests for access to, or rectification of, an individual’s Personal Information; (ii) regulatory investigations or litigation related to such Personal Information; or (iii) compliance with applicable Privacy Laws and regulations.

  1. Intellectual Property (‘IP’) Rights

5.1 Licence to use TSPTYLTD Intellectual Property

(a) TSPTYLTD grants to you, for the duration of the Term, a non-exclusive, non-transferable licence to publish, communicate to the public, and otherwise exercise TSPTYLTD IP provided solely for the purpose of performing the services outlined in the Partner Agreement.

(b) You acknowledge and agree that you are not entitled to continue to use any of the TSPTYLTD IP after the expiration or termination of this Partner Agreement.

(c) You acknowledge and agree that you are not entitled to use any of the TSPTYLTD IP that has not been agreed to in the Partner Agreement.

5.2 Licence of your IP

You grant to TSPTYLTD a non-exclusive, non-transferable licence to use, reproduce, publish, communicate to the public and otherwise exercise your Intellectual Property Rights in your Materials (“Partner IP”) for the purpose of complying with TSPTYLTD obligations under this Partner Agreement, including the right to grant offers to Members and Affiliates of TSPTYLTD and other persons for that purpose (if required).

5.3 Third-party Intellectual Property Rights

If a party makes available to the other party any documents, information, or materials (including marketing materials) for use under this Partner Agreement and any of the Intellectual Property Rights in those documents, information or materials are owned by a third party, that party must:

(a) ensure that it has all necessary rights to grant the licence specified in clause 5.1 or clause 5.2 (as the case may be); and

(b) notify the other party prior to, or at the same time as, making available those documents, information or materials of any limitations on the other party’s rights to use those documents, information or materials pursuant to clause 5.1 or clause 5.2 (as the case may be).

5.4 Infringement of Intellectual Property Rights

(a) You must promptly notify TSPTYLTD in writing of any:

(i) actual, suspected, or anticipated infringement by a third party of any TSPTYLTD IP; or

(ii) allegation or Claim (written or otherwise) that the use of any of TSPTYLTD IP by you or TSPTYLTD infringes any third-party rights (including Intellectual Property Rights).

(b) You must provide to TSPTYLTD all assistance reasonably requested by TSPTYLTD relating to proceedings or any other action that TSPTYLTD may take against any third party for any actual, suspected, or anticipated infringement of TSPTYLTD IP.

(c) TSPTYLTD must promptly notify you in writing of any:

(i) actual, suspected, or anticipated infringement by a third party of any Partner IP; or

(ii) allegation or Claim (written or otherwise) that the use of any Partner IP by you or TSPTYLTD infringes any third-party rights (including Intellectual Property Rights).

(d) TSPTYLTD must provide to you (at your reasonable cost) all assistance reasonably requested by you relating to proceedings that you may take against any third party for any actual, suspected, or anticipated infringement of Partner IP.

5.5 Ownership of TSPTYLTD IP

(a) The ownership of the TSPTYLTD IP (whether existing now or at any time in the future), remains vested in TSPTYLTD (or its licensors).

(b) Nothing in this clause 8 or otherwise constitutes an assignment of any of the TSPTYLTD IP.

  1. Confidential Information

6.1. Confidential Information

Confidential Information includes, but is not limited to, any information that is; 

  1. Marked as confidential; or
  2. Received or developed by the Partner during the Term, which relates toprocesses, equipment and techniques used by TSPTYLTD in the course of thePartner’s business, including but not limited to all information, data, drawings, specifications, documentation, source or object code, designs, construction, workings, functions, features and performance notes, techniques, concepts not reduced to material form, agreements with third parties, schematics and proposals and intentions, technical data and marketing information such as customer lists, financial information and business plans, 

But does not include information which:

  1. Is generally available in the public domain otherwise than as a result of a breachof this agreement by the Partner;
  2. Was known by the Partner prior to the company disclosing the information to thePartner; or
  3. The Partner is required by law to disclose.

6.2. Confidentiality obligations 

  1. Unless it has previous written consent from the Company the Partner must: 1. Only use the confidential information for the purpose of performing the Services.
  2. Not use or attempt to use any confidential information in any manner

which may prejudice the confidentiality of the Confidential Information

or may injure or cause loss to the Company

  1. The Partner must at all times store all Confidential information safely and securely.

6.3. Confidentiality undertaking

The contractor agrees that the Company may require any of the designated Persons to sign a confidentiality agreement in a form that the company approves.

6.4 Use and disclosure

A Receiving Party:

(a) may use Confidential Information of the Disclosing Party only for the purposes of this Partner Agreement;

(b) must keep confidential all Confidential Information of the Disclosing Party, except: (i) for disclosure permitted under clause 6.2; and

(ii) to the extent (if any) the Receiving Party is required by Law to disclose any Confidential Information; and

(c) without limiting its obligations under clause 6.1(a)and 6.1(b) must use commercially reasonable efforts to keep all Confidential Information of the Disclosing Party safe and secure, including all notes and other records prepared by the Receiving Party or its disclosures based on or incorporating any Confidential Information of the Disclosing Party and all copies of those notes and records.

6.5 Permitted disclosure

A Receiving Party may disclose Confidential Information of the Disclosing Party to persons who:

(a) have a need to know for the purposes of this Partner Agreement (and only to the extent that each has a need to know); and

(b) before disclosure:

(i) in the case of the Receiving Party’s officers and employees, have been directed by the Receiving Party to keep confidential all Confidential Information of the Disclosing Party; and

(ii) in the case of other persons approved in writing by the Disclosing Party, have agreed in writing with the Receiving Party to comply with substantially the same obligations in respect of Confidential Information of the Disclosing Party as those imposed on the Receiving Party under this Partner Agreement (each a “Direction”).

6.3 Receiving Party’s obligations

A Receiving Party must:

(a) ensure that each person to whom it discloses Confidential Information of the Disclosing Party under clause 6.2 complies with its Direction; and

(b) immediately notify the Disclosing Party of, and take all reasonable steps to prevent or stop, any suspected or actual breach of a Direction or any improper or unauthorised use of the Confidential Information of the Disclosing Party.

6.4 Disclosure required by Law

If a Receiving Party is required by Law to disclose any Confidential Information of the Disclosing Party to a third person (including government bodies and agencies), the Receiving Party must, to the extent permitted by Law:

(a) before doing so:

(i) notify the Disclosing Party; and

(ii) give the Disclosing Party a reasonable opportunity to take any steps that the Receiving Party considers necessary to protect the confidentiality of that information; and

(b) notify the third person that the information is confidential to the Disclosing Party.

6.5 Acknowledgments

Each Receiving Party acknowledges that:

(a) the Disclosing Party may suffer commercial or other Loss if the Confidential Information of the Disclosing Party is used by any third party, or disclosed or made available to any third party by the Receiving Party other than in accordance with this Partner Agreement;

(b) damages may be an inadequate remedy to protect the interests of the Disclosing Party if the Receiving Party or any of its permitted discloses breach the provisions of this clause 6; and

(c) the Disclosing Party is entitled to seek and obtain injunctive relief or any other remedy, in any court, against the Receiving Party for breach of this clause 6.

  1. Indemnity and liability

7.1 Indemnity

(a) Each party indemnifies, and agrees to keep indemnified, the other party and its officers, employees, agents, and subcontractors, from and against any Loss arising from:

(i) any Claims by third parties that the use of TSPTYLTD Materials (where TSPTYLTD is the indemnifying party) or any of your own materials (where you are the indemnifying party) infringes a third person’s rights (including any Intellectual Property Rights); and

(ii) any Claims with respect to damage to physical property or injury or death to persons where that Claim arises as a result of any negligent act or omission or wilful misconduct of the indemnifying party.

(b) A party will not be liable under the indemnity in clause 7.1(a) to the extent that the liability has been caused by the acts or omissions of any of the indemnified persons.

(c) Any person claiming under the indemnity in clause 7.1(a) must use all commercially reasonable efforts to mitigate any Loss which is the subject of the indemnity.

(d) Subject to clause 7.3(b), you release and shall at all times indemnify TSPTYLTD and its Affiliates (and employees, directors, officers, agents, and representatives of TSPTYLTD and its Affiliates) from and against any and all claims, losses, damages, costs, liabilities, and expenses (including legal costs and expenses) arising, whether directly or indirectly, from or in connection with:

(i) breach of any third party’s Intellectual Property;

(ii) your use of any User Related Data and/or any Personal Information;

(iii) any breach or non-observance by you of any term of the Partner Agreement; or

(iv) any negligence, breach of statutory duty or wilful, wrongful, or unlawful act or omission by you.

7.2 Indemnification proceedings

In relation to any proceedings in respect of which a person is entitled to make any Claim for indemnity under clause 11.1:

(a) if the indemnifying party requests, the indemnified party must allow the indemnifying party to conduct the proceedings in its own name (including by seeking leave to withdraw from the proceedings and withdrawing from the proceedings if such leave is granted, if the indemnifying party requests);

(b) if the relevant indemnified party conducts the proceedings, it must keep the indemnifying party reasonably informed as to the progress of the proceedings and consult with the indemnifying party before lodging any pleadings or agreeing to any settlement; and

(c) if the indemnifying party conducts the proceedings, each indemnified party must provide the indemnifying party with any assistance and information that the indemnifying party reasonably requests.

7.3 Limitation of liability

(a) subject to clause 7.3(b), TSPTYLTD aggregate liability for any loss suffered by, or claim by you in connection with this partner agreement is limited to the amounts paid by TSPTYLTD to you under this partner agreement during the six (6) month period immediately preceding the loss or claim.

(b) in no circumstances shall TSPTYLTD be liable for any indirect or consequential loss or damage, including any loss of profit or loss of business opportunities (in each case, whether direct or indirect) suffered by the other or any other person arising out of, in connection with or relating to the performance, breach or non-observance of this partner agreement by that party.

(c) Except for any breaches of clause 12 of this Agreement, in no circumstances will You be liable for any indirect or consequential loss or damage, including any loss of profit or loss of business opportunities (in each case, whether direct or indirect), suffered by the other or any other person arising out of, in connection with or relating to the performance, breach or non-observance of the Agreement by that Party.

(d) Notwithstanding the foregoing, nothing in this Partner Agreement is intended to exclude any liability, rights or remedies available under any Law in the Applicable Jurisdiction which cannot be contractually excluded or restricted.

  1. Protecting our integrations

(a) You acknowledge TSPTYLTD investment and effort in our business model and our relationships with Members, Affiliates, Attendees, and other partners. TSPTYLTD is entering into this Partner Agreement, providing brand exposure as outlined in the Partner Agreement, and provision of onboarding and integrating your exclusive offer as set out in the Partner Agreement, on condition that:

(i) You will not actively market, target, sell or supply services, memberships or offerings reasonably similar to ours as a manner of leveraging this partnership.

(ii) You understand that this Partner Agreement is solely to promote Brand Exposure for you as it stands and is not an affiliation with TSPTYLTD giveaway product and membership platform.

(iii) You understand that this Partner Agreement is solely to promote Brand Exposure for you through providing an exclusive offer to our current member database through our platform.

(iv) You understand that this Partner Agreement does not in any way entitle you to access to our member data, platform data, internal data (including but not limited to revenue analytics, marketing strategies). TSPTYLTD will define data at its discretion.

  1. Term and Termination

9.1 Term

(a) This Partner Agreement commences on the Start Date and will continue until the designated termination date outlined in the Partner Agreement. Unless either party gives the other other party written notice of at least fourteen (14) days.

9.2 Termination

(a) In addition to any other express rights of termination set out in this Partner Agreement, either party may terminate this Partner Agreement by providing five (5) days’ notice in writing to the other party where:

(i) the other party has committed a breach of a provision of this Partner Agreement which can be rectified and fail to rectify the breach within ten (10) days of written notice being given by the other party;

(ii) the other party has committed a breach of this Partner Agreement which cannot be rectified; or

(iii) a controlling interest in the other party’s business passes or is likely to pass to any other company or person.

  1. Guarantees & Refunds

(a) TSPTYLTD makes no guarantee or representation as to the number of Referrals or Customers, if any, that will become Your customer or use Your offer during the term of this Agreement.

(b) You acknowledge and agree that you shall not receive any refunds on this Partner agreement as no guarantee of outcome can be made.

  1. Exclusion of implied terms

(a) The Law implies various conditions and warranties that might apply to this Partner Agreement. The parties exclude all of those conditions and warranties to the fullest extent permitted by Law.

(b) TSPTYLTD liability for breach of any implied warranty or conditions that cannot be excluded is restricted, at TSPTYLTD option, to:

(i) the re-supply of the relevant goods or services;

(ii) the cost of the re-supply of the relevant goods or services; or

(iii) any amount paid by the Member to TSPTYLTD in respect of the relevant goods or services.

(c) Nothing in this Partner Agreement is to be interpreted as having the effect of excluding, restricting, or modifying any condition or warranty, or right or liability implied by any Applicable Law if such exclusion, restriction, or modification would be void or prohibited under the Laws of the Applicable Jurisdiction.

(d) The provisions of this Partner Agreement are separate and severable. The invalidity of any clause or provision of this Partner Agreement shall not affect the validity of the reminder of the Partner Agreement.

  1. Modifications to this Partner Agreement

(a) From time to time, TSPTYLTD may update this Partner Agreement, and TSPTYLTD reserves the right to modify and/or make changes to this Partner Agreement at any time.

(b) If TSPTYLTD makes any material change to this Partner Agreement that materially reduces your rights, mca will notify you using prominent means such as by:

(i) email notice sent to the email address specified in your account; or

(ii) posting a notice on the Website.

(c) Other modifications will become effective on the day they are posted, unless stated otherwise.

(d) If you continue to provide the Services after the effective date of any change, then such provision will be deemed an acceptance of and an agreement to follow and be bound by this Partner Agreement as changed.

(e) The revised Partner Agreement supersedes all previous Partner Agreements.

  1. General

13.1 Assignment

(a) TSPTYLTD may assign, novate, or otherwise transfer this Partner Agreement or any of its rights or obligations under this Partner Agreement.

(b) You may not assign, transfer, novate or otherwise deal with your rights and obligations under this Partner Agreement without the written consent of TSPTYLTD, which will not be unreasonably withheld.

(c) This Partner Agreement inures to the benefit of and is binding upon the parties, their respective successors in interest by way of merger, acquisition, or otherwise (“transfer”) and their permitted assigns. If you transfer all or any part of your business, you will do so on the basis that, subject to the agreement of TSPTYLTD at the time, you will oblige the transferee to accept the terms and conditions of this Partner Agreement as part of the transfer.

13.2 Entire agreement

This Partner Agreement, including the Background, sets out the entire agreement between the parties as to its subject matter and supersedes all previous agreements, understandings, and negotiations on that subject matter.

13.3 Injunctive Relief

You acknowledge that monetary damages, alone, may not be adequate compensation for the harm suffered by TSPTYLTD if you were to breach this agreement and agree that TSPTYLTD may obtain equitable (including injunctive) relief from a court to stop or prevent you from doing so.

13.4 Directions

You must comply with all terms of this Partner Agreement and with any reasonable directions, special conditions, content and/or product guidelines or specifications advised by TSPTYLTD from time to time.

13.5 Translations

Any version of these Referral Partner Terms in a language other than English is provided for convenience only and you understand and agree that the English language version will prevail where there is conflict.

13.6 Governing law and jurisdiction

(a) This Partner Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of the Applicable Jurisdiction.

(b) The parties irrevocably submit to the exclusive jurisdiction of the Courts of the Applicable Jurisdiction.

13.7 Representations

The parties agree that no promise or representation made or given by TSPTYLTD, its employees, officers, agents, or contractors will be recognised unless contained in this Partner Agreement.

13.8 Effect of signature

This Partner Agreement shall not be binding on TSPTYLTD until it has been accepted by signature by its duly authorised officer.

13.9 Affiliates, successors, and assigns

This Partner Agreement is binding on you and your Affiliates (and any successors and permitted assigns).

13.10 Rights of third parties

If the Applicable Jurisdiction is England and Wales, unless expressly stated otherwise, this Partner Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Partner Agreement. Each of TSPTYLTD. Related Bodies Corporate may enforce any provision of the Agreement as if it were TSPTYLTD.

13.11 Disputes

(a) The parties will first attempt to resolve any dispute under this agreement by referring the matter to a senior representative of each party with authority to settle the dispute, which will negotiate in good faith in an effort to reach a resolution. If such designated representatives are not able to agree on a resolution within fourteen (14) days after the initial notice of dispute, either party may bring legal action in a court of competent jurisdiction, and the parties irrevocably submit and agree to the exclusive jurisdiction and venue of the courts of the Applicable Jurisdiction, in accordance with the governing law of the Applicable Jurisdiction, which shall apply to any dispute or claim arising out of or related to this agreement.

(b) Notwithstanding the foregoing, nothing in this section will prevent either party from bringing a legal action seeking preliminary or injunctive relief related to any alleged breach of a party’s obligations under this Agreement regarding a party’s Intellectual Property Rights or Confidential Information.

13.12 Severability

If one or more provisions of this Agreement are held to be unenforceable under Applicable Law, the parties agree to renegotiate such provision in good faith. In the event that the parties cannot reach a mutually agreeable and enforceable replacement for such provision, then:

(a) such provision shall be excluded from this Agreement;

(b) the balance of the Agreement shall be interpreted as if such provision were so excluded; and (c) the balance of the Agreement shall be enforceable in accordance with its terms.

13.13 Notices

(a) Any notice given under or in connection with this agreement (“Notice”): (i) must be in writing and signed by a person duly authorised by the sender;

(ii) must be addressed and delivered to the intended recipient by hand, by prepaid post, by email at the address, or email address set out in the Parties section of this agreement, or at the address, or email address last notified by the intended recipient to the sender after the date of this agreement;

(b) This clause does not limit the way in which a notice can be served under any Law. (c) The provisions of this clause 13.11 do not apply to notices given in legal proceedings.

  1. Definitions

14.1 Defined terms

In this Partner Agreement:

Affiliate means: any “associated entity” (as that phrase is defined in section 50AAA of the Corporations Act 2001 (Cth)).

Agreement has the meaning in clause 1(a).

Applicable Jurisdiction means:

(a) the State of Victoria, Australia, if the Partner is located in any other country.

Applicable Law means:

(a) any applicable local, state, federal, or international law, statute, regulation, rule or ordinance; and

(b) any Approval, including any condition or requirement attaching to an Approval.

Approval means certificate, licence, consent, permit, approval, or other requirement of any Authority having jurisdiction in connection with the activities contemplated by this Partner Agreement.

Authority means any government, semi-governmental, statutory, administrative, fiscal or judicial body, department, commission, authority or tribunal.

Business Day means a day (other than a Saturday, Sunday, or public holiday) when banks in the Applicable Jurisdiction are open for business.

Claim means any claim, proceeding, cause of action, action, demand, or suit (including by way of contribution or indemnity).

Confidential Information of a Disclosing Party means the following information, regardless of its form and whether the Receiving Party becomes aware of it before or after the date of this Partner Agreement:

(a) information that is by its nature confidential;

(b) information that is designated by the Disclosing Party as confidential; and

(c) information that is received or developed by the partner during the Term, which relates to processes, equipment and techniques used by TSPTYLTD in the course of the TSPTYLTD business, including but not limited to all information, data, drawings, specifications, documentation, source or object code, designs, construction, workings, functions, features and performance notes, techniques, concepts not reduced to material form, agreements with third parties, schematics and proposals and intentions, technical data and marketing information such as customer lists, financial information and business plans; and

(d) information the Receiving Party knows, or ought to know, is confidential, but excludes information that:

(e) the Receiving Party creates (whether alone or jointly with any third person) independently of the Disclosing Party; or

(f) is public knowledge (otherwise than as a result of a breach of confidentiality by the Receiving Party or any of its permitted disclosures).

For the avoidance of doubt, this Partner Agreement and all information supplied by TSPTYLTD to you in relation to TSPTYLTD finances and affairs, advertising space(s), contracts, pricing, and methods of business is confidential.

Customer means any person (who may be a Member) who orders, purchases, applies for, commences, initiates a trial, test, or other preliminary use of, or otherwise uses the memberships, event access or any other materials, software, products, or services provided by TSPTYLTD.

Disclosing Party means a party who discloses or makes available Confidential Information to the Receiving Party or whose Confidential Information otherwise becomes known to the Receiving Party.

TSPTYLTD IP means the Intellectual Property:

(a) in TSPTYLTD Materials;

(b) in the TSPTYLTD Marks;

(c) existing prior to the Commencement Date (including the Content Hub) and all modifications, enhancements, derivations or updates to it; and

(d) information that is received or developed by the partner during the Term, which relates to processes, equipment and techniques used by TSPTYLTD in the course of the TSPTYLTD business, including but not limited to all information, data, drawings, specifications, documentation, source or object code, designs, construction, workings, functions, features and performance notes, techniques, concepts not reduced to material form, agreements with third parties, schematics and proposals and intentions, technical data and marketing information such as customer lists, financial information and business plans.

TSPTYLTD Marks means the artwork, logos, trade names, trademarks, and other branding (whether registered or unregistered) of TSPTYLTD.

TSPTYLTD Materials means documents, information, and materials, including marketing materials, produced by TSPTYLTD and provided to you for the purposes of this Partner Agreement or used by TSPTYLTD in performing its obligations under this Partner Agreement.

TSPTYLTD Policies means any documentation and policies provided to you by TSPTYLTD, as amended or varied from time to time.

GST means goods and services tax or value added tax or other equivalent indirect tax. Initial Term means a period specified from the Start Date.

Intellectual Property Rights means all intellectual property rights, including the following rights:

(a) patents, copyright, rights in circuit layouts, designs, trade and service marks (including goodwill in those marks), domain names and trade names and any right to have confidential information kept confidential;

(b) any application or right to apply for registration of any of the rights referred to in paragraph (a); and

(c) all rights of a similar nature to any of the rights in paragraphs (a) and (b) that may subsist anywhere in the world (including the Applicable Jurisdiction),

regardless of the form and whether or not such rights are registered or capable of being registered.

Law means:

(a) any applicable local, state, federal, or international law, statute, regulation, rule or ordinance; and

(b) any Approval, including any condition or requirement attaching to an Approval.

Loss means any cost (including legal costs on a solicitor and own third party basis, whether incurred by or awarded against the relevant party), expense, loss, damage, charge or liability whether direct, indirect or consequential (including pure economic loss), present or future, ascertained, unascertained, actual, prospective or contingent, and including any such cost, expense, loss, damage, charge or liability that is incurred in connection with a Claim, including the defence or settlement of that Claim.

Materials means the artwork, logos, trade names, trademarks, and other branding (whether registered or unregistered) of the Partners or Company.

Mediation Method means: 

  1. through the Australian Centre for International Commercial Arbitration (“ACICA”) inaccordance with its rules for mediation.

Member means a member of the TSPTYLTD Community, giveaway platform, or any other materials, software, products, or services provided by TSPTYLTD.

Partner (or ‘you’ or ‘your’) means you, as the provider of partner services specified in the Partner Agreement to TSPTYLTD pursuant to this Partner Agreement.

Partner IP means any artwork, logos, trade names, trademarks, and other branding (whether registered or unregistered) of the referral Partner.

Partner Cover Agreement means a document that sets out details and terms regarding the provision of Services by the Referrer to TSPTYLTD

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

Privacy Laws means all applicable laws, regulations, and regulatory guidance in force from time to time relating to or impacting privacy or the protection of Personal Information, privacy or data protection, including all national implementation legislation thereof in the relevant jurisdictions, including any laws that modify or replace any of the foregoing, including without limitation, to the extent applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles in that Act, and The General Data Protection Regulation (GDPR) (EU) 2016/679.

Privacy Policy means TSPTYLTD privacy policy, as amended from time to time.

Receiving Party means a party who obtains or otherwise becomes aware of Confidential Information of the other party.

Services means the marketing to, and referral of, Customers by you in accordance with the terms of this Partner Agreement.

Start Date has the meaning given to it in clause 9.1.

Tax means:

(a) all taxes, including but not limited to any GST, levied, imposed, or assessed under any statute, ordinance, decree, regulation, order, or Law in the Applicable Jurisdiction or elsewhere; and

(b) any additional tax, interest, penalty, charge, fee, or other amount of any kind assessed, charged, or imposed in relation to the late or short payment of any tax or the failure to file any return.

Term means the Initial Term plus any Option(s) as exercised by TSPTYLTD in accordance with the terms of this Partner Agreement.

Website meansTSPTYLTD website at www.tuffstreeters.com.au

Returns

To be eligible for a return, your item must be in the same condition as received. Unworn, unwashed, unused, with tags attached, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return if it is faulty, or an exchange if you have changed your mind.

Please note: Sale items and gift cards are non-refundable and cannot be returned.

To start a return, please contact us at admin@tuffstreeters.com.au.

Please let us know your order number, reason for return and any photos if required.

You may be eligible for a return or exchange if:

  • You received the wrong item or size
  • The fit isn’t right (size exchange)
  • There is a manufacturing fault or defect
  • The item doesn’t match the product description or image
  • Your item arrived damaged in transit

If your return is approved, we will provide you with detailed instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

For any questions regarding returns, please reach us at admin@tuffstreeters.com.au.

Return Costs

Return shipping costs are the responsibility of the customer and are not covered by Tuff Streeters Pty Ltd.

Damages and Issues

We kindly ask that you inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please take photos and contact us immediately. We’ll assess the issue promptly and work to resolve it as quickly as possible.

Exchanges

The quickest way to get the item you want is to return the original item. Once your return is accepted, you can place a new, separate order for the replacement item.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be automatically processed back to your original payment method within 7–14 business days.

Please note:

  • It can take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at admin@tuffstreeters.com.au.

Thank you for your patience, support, and your order.

– Tuff Streeters Pty Ltd Management

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