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    FAQ

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    1 What does Tuff Streeters do?

    Tuff Streeters lead the way in Australia’s automotive trade promotions and events! In just three years, we’ve given away over $2,000,000 worth of Tuff Street cars to enthusiasts across the nation and hosted thousands at our trackside and off-track events. Dive into our world for monthly giveaways, exclusive events and engaging online content that offers an authentic glimpse into the automotive passion that is the Tuff Streeters brand.

    2 How do I enter the draw?

    To enter any of our draws, please follow the prompts on our website. Please ensure you check the eligibility prior to entry and select either a one-off package or a membership.

    3 Can I enter just the one draw with one entry?

    Yes! Each of our giveaways are open to the public for once off entries starting from just $20.

    4 Do you do VIP memberships?

    Yes! All Tuff Streeter members are automatically entered into every giveaway with accruing chances. Signing up is a breeze and takes less than one minute! Just choose the plan that best suits you, fill out our simple sign-up form and you’re all set.

    As a proud Tuff Streeter VIP Member you will have access to exclusive member offers for each of our monthly car giveaways! You will also be automatically entered into our monthly members only draws with prizes valued from $5,000 up to $50,000! PLUS a weekly $1000 cash draw! You will also receive a members only VIP medallion, Tuff Streeters merch pack as well as discounts from our online shop and events.

    And remember, this subscription is “cancel anytime” with no hidden costs. It really is a no brainer, start stacking entries today and you could be our next major winner!

    5 Who can enter?

    You must be over 18 years old to enter and be from an eligible Australian state. Full entry eligibility and criteria is available via our terms and conditions which is located on our giveaway pages.

    6 Is this promotion Australia wide?

    Our giveaways are permitted to run in all states and territories in Australia excluding South Australia. We are actively working to expand our support to include South Australia (SA). Stay tuned for updates.

    7 How many prizes have been won?

    Over the last three years, we’ve given away over $3,000,000 worth of Tuff Street cars to enthusiasts across the nation. You can find all past winners and prizes won on our “Past Winners page” on our website. As of March 2024 we have given away 23 cars!

    8 When is the draw?

    The draw date and time will vary for each giveaway. Each giveaways draw time, date and location is available on our giveaway pages.

    9 Where can I watch the draw?

    The draws are conducted via livestream on our official instagram page @tuffstreetersptyltd and our Facebook page @Tuffstreeters. However if you miss the live draw, the replay any of the live draws on our Facebook page.

    10 Are the draws capped?

    Yes, all draws have a participation cap. All once-off entries and members are included in each promotion cap. You can find the number of each promotion cap on the “current giveaways” page. This may vary for each giveaway.

    Past entrant caps have never exceeded past 4000 customers. We keep our caps low and fair so everyone has the best chance of winning.

    11 Where can I find my entry numbers?

    We don’t issue ticket or entry numbers. Entrant tickets are printed with full name and mobile number and are printed the corresponding amount of times, as per entries and package purchased. This is then put into our barrel for the draw.

    12 Do you contact the winner via Facebook message or Instagram message?

    No we do not! Our giveaways can attract a lot of scammers and fraudulent activity due to the nature of them. We NEVER contact winners or entrants via any social media channels. We only ever call our winners. Please ensure that if you are contacted by a page or profile that is impersonating us, to report it immediately. We are working around the clock to try and get fake/scam pages taken down, however it’s an ongoing battle. If you are unsure of what our official social media channels are please view them on our website or please, email: admin@tuffstreeters.com.au

    13 Can I win multiple prizes?

    Yes. It is possible for a previous winner to win again in the future. They are not exempt. All draws are fair and not biassed to prior winners!

    14 How can I find out who won?

    All winners are announced via Facebook and Instagram livestream on the date and time of each draw. They will be contacted via txt msg and phone call during the livestream and after the live stream has ended on the same day. Winners are also published on our social media channels (Instagram and Facebook), emails and on our website.

    15 Do you have an official present at your draws?

    Yes! We ensure that an independent scrutineer is present at all of our live draws.

    16 Do you finance any of your vehicles?

    No, we do not finance any of our vehicles.

    17 Is this a raffle?

    No. This is a trade promotion lottery as per the state legislations that we are governed under.

    18 What legislation are you governed by?

    Tuff Streeters acquires all the relevant and required state permits prior to each giveaway. These permits are located on our giveaway pages. We also hold accreditation with Australian Owned (certification #08177) which guarantees that our business is genuinely Australian owned and operated.

    19 Where can I watch the draw?

    We stream majority of our draws live at the Tuff Streeters HQ, however we also do pop-up draws if we are running an event or are partnering with another brand. You can watch the draws live on our facebook and instagram, or you can watch the replays of the draws on facebook and instagram or on our “past winners” page on our website.

    20 Do I need to be watching the live draw or answer my phone on the day of the draw to win?

    No, If you are not watching the live draw and have missed the call on the draw date, our team will wait and try again later and/or contact you via email. As per our Terms and conditions, If we cannot get hold of the prize winner within 7 days we then redraw the prize again.

    21 When and how do I receive my winning prize?

    All prizes are delivered to your nominated address within 21 days of winning. We cover all transport costs to get the prize from A to B. The term ‘Transport costs’ includes: shipping the vehicle from Tuff Streeters possession to the winner’s residential address within Australia.

    22 What is not included if I win?

    Being lucky enough to win one of our incredible cars really is the jackpot! However, it is to note that we do not include stamp duty, roadworthy, engineering, import taxes or fees and registration.

    23 Who is ineligible to win anything with Tuff Streeters?

    Directors of Tuff Streeters Pty Ltd

    Employees and contractors of Tuff Streeters Pty Ltd, as well as employees and contractors of our subsidiaries. This includes their respective immediate family members (i.e., parents, spouses, domestic partners, siblings, and children), or any other person residing in the same household as our employees and contractors of Tuff Streeters Pty Ltd or employees and contractors of our subsidiaries, who may not win the offered giveaways.

    The individual from whom the prize was purchased, along with their respective immediate family members (i.e., parents, spouses, domestic partners, siblings, and children), or any other person residing in the same household as the individual from whom the prize was purchased, may not win the offered giveaways.

    Individuals who have a residential address in South Australia.

    24 Is Tuff Streeter’s backed by philanthropy?

    No. Although we do participate in fundraising and community based events from time to time, this is an ad-hoc activity. We are not backed or affiliated with any one charitable organisation.

    25 How often are giveaways and promotions run?

    We have ongoing giveaways and promotions throughout the year. There are multiple promotions that are run per month. Our major car and cash prizes run every month.

    26 How can I contact Tuff Streeters if I have more questions?

    You can reach out to us through the Contact Us page on our website, or by emailing admin@tuffstreeters.com.au or any of our social media accounts. We’re here to help with any enquiries you may have.

    27 Monthly Memberships – Is this an ongoing payment?

    Yes, it is a monthly subscription and you receive entries into every current and upcoming draws. Cancel anytime at a click of button, no hidden fees. Packages start from $19.95 per month.

    BRONZE
    5+ Every Month
    Less than 70 Cents Per Day
    ✔️ +5 accumulating entries into all Tuff Streeter draws each month

    SILVER
    15+ Every Month
    Less than $1.50 Per Day
    ✔️ +15 accumulating entries into all Tuff Streeter draws each month

    GOLD
    25+ Every Month
    Less than $2 Per Day
    ✔️ +25 accumulating entries into all Tuff Streeter draws each month

    PLATINUM
    50+ Every Month
    Less than $3 Per Day
    ✔️ +50 accumulating entries into all Tuff Streeter draws each month
    KING
    100+ Every Month
    Less than $3.50 a day
    ✔️ +100 accumulating entries into all Tuff Streeter draws each month

    You will get billed the same date of every month on the date you signed up.
    You can check your VIP entries at any time by logging into your account.
    You can cancel your membership at any time by logging into your account or by emailing us.
    Please note that your entries will reset to zero if cancelled.

    28 Can I cancel my membership at any time?

    Yes, of course you can! At any time, with no costs.

    You can cancel your membership by logging into your account and going to the Membership tab (https://tuffstreeters.com.au/membership/), from there on the right hand side is the ‘Cancel Membership’ button. Or you can email admin@tuffstreeters.com.au and the team can cancel your subscription for you.

    29 How do I know that I’m in the draw?

    As a Tuff Streeters VIP member, you are ALWAYS in every single draw. Log in to the Tuff Streeters members portal, It is here that you can view your accumulating VIP entries at any time.

    All additional and extra entries that you purchase, you will receive in your email.

    30 Where can I access my membership?

    Once you purchase a membership package, you will receive a confirmation email to the nominated email address. This email address will be your login for your portal that you can view at any time.

    31 My monthly payment failed, How do I pay for it now?

    If your subscription fails, it will automatically try again up to 4 times within 14 days. If payment continues to fail you will receive an email from our team and your account will be placed on a temporary hold.

    32 How do I update payment details

    You can edit your payment details via your membership login portal or you can contact the team at admin@tuffstreeters.com.au.

    33 What happens if there are any technical difficulties with the live draw?

    Before or during a live draw, if there are any technical difficulties which mean that we are unable to draw the winner or live stream the draw to the public, a redraw and new date will be set for that current campaign within 24 hours. This will be published on our social media along with an email sent out to all our customers.